If you have a business, whether its online or not, you will need a way to capture your visitors’ contact information. Having a simple form people can put their name, email, phone, or whatever information you need Is an important tool for any website.
If you don’t capture your visitors contact information, do you think they will be back to your site? If you are a local business that provides a service, it is possible, but if you are strictly an online business, the person has to search for the same thing and hopefully they will click on your site. It is unlikely that they will find you again, especially if there is a lot of competitor’s site listed.
This is why an easy to use form creator like WPForms is extremely important to your business.